Refund Policy – Online Payments (Taxi/Cab Services, USA) Last Updated:January, 2025 This Refund Policy applies to all online payments made through MTA Exclusice LLC using credit and debit cards, including Visa, Mastercard, American Express, Discover, and other supported payment methods. We value our customers and aim to provide transparent, fair, and secure billing practices.
1. Eligibility for Refunds Refunds may be issued in the following situations: You were charged incorrectly due to a system error. The ride was not provided, cancelled by the driver, or the driver did not arrive. You were charged twice for the same trip (duplicate payment). You were charged for a ride that you did not book. You cancelled your ride within the company’s free cancellation window. Refund requests must be submitted within 7 days of the transaction date.
2. Non-Refundable Situations Refunds will not be issued for: Completed rides where the service was delivered as requested. Cancellation made after the driver has been dispatched or is en route. Fare adjustments due to traffic, route changes, or delays outside the company’s control. No-show situations where the passenger was not present at the pickup location. Tips or gratuities provided to drivers.
3. How to Request a Refund To request a refund for an online payment, please contact us at: 📧 [contact@mtaexclusive.com] 📞 [630-518-7647] Please include: Your full name Ride date and time Pickup and drop-off locations Payment method (Visa, Mastercard, AMEX, etc.) Last 4 digits of the card used Reason for refund request Our support team will review your case and respond within 24–48 hours.
4. Refund Processing If your refund is approved: Refunds are issued back to the original card used for payment. Please allow 3–10 business days for the refund to appear on your statement, depending on your bank or card provider. Some card issuers may take longer during weekends or holidays.
5. Fraud & Unauthorized Payments If you suspect: Fraud Unauthorized charges Identity theft Stolen card use Please notify us immediately. We may request identity verification or additional documentation to protect both the customer and the company.
6. Disputes & Chargebacks If you initiate a chargeback with your bank while your refund request is still under review, it may: Delay the process Result in denial of the refund from us We recommend contacting us first to resolve any billing issues quickly and directly.